Who we are

Our company website address is: https://grapl.co.uk. We also own, operate and maintain https://cloudroomlearning.com, https://zenosis.com, https://zenosis.app and https://cloudrooms.app. Additionally we provide services as part of a JV with Noddlepod AS (Norway) for noddlepod.com and associated services; the Noddlepod privacy statement is here (https://app.noddlepod.com/privacy.html)

grapl Ltd is committed to protecting your privacy and providing and developing technology that gives you the most powerful and safe online experience.

This Statement of Privacy applies to the grapl Ltd web site and all associated websites owned by grapl Ltd.,and Learning Management Systems (LMS) and CloudRooms social collaboration and knowledge management platform, and governs data collection and usage. 

By using the grapl Ltd web site and/or the LMS and CloudRooms, you consent to the data practices described in this statement.

General Statements

grapl Ltd may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number, depending on what system you have accessed and how much information you have either chosen to enter into these systems.
grapl Ltd also collects anonymous demographic information, which is not unique to you, such as your post code/ZIP code, age, gender, preferences, interests and favourites.

Our systems also may collect other information depending on the functionality offered. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by grapl Ltd for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the grapl Ltd web site and LMS and CloudRooms.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through grapl Ltd systems, this information may be collected and used by others. 

Specifically, in CloudRooms, your email address and name is visible to everyone who is in the room(s) that you are a member of.

Note: grapl Ltd does not read any of your private online communications.

grapl Ltd encourages you to review the privacy statements of web sites you choose to link to from grapl Ltd so that you can understand how those web sites collect, use and share your information. grapl Ltd is not responsible for the privacy statements or other content on web sites outside of the grapl Ltd and grapl Ltd family of web sites.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment or other inputs identifiable to you.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

The grapl Ltd web sites, LMS and CloudRooms use cookies to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise grapl Ltd pages, or register with grapl Ltd site or services, a cookie helps grapl Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same grapl Ltd web site and Learning Management Systems, the information you previously provided can be retrieved, so you can easily use the grapl Ltd features that you customised. CloudRooms only uses cookies to identify you as an individual and to allow you to logon to CloudRooms

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the grapl Ltd services or web sites you visit.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from external sites/applications

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use and share your data (where applicable)

grapl Ltd collects and uses your personal information to operate the grapl Ltd web sites, LMS and CloudRooms and to deliver the services you have requested. grapl Ltd also may use your personally identifiable information to inform you of other products or services available from grapl Ltd if you sign up to receive this information (Opt out by default). CloudRooms does not use this information for this purpose. 

grapl Ltd. 

•may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
•does not sell, rent or lease its customer lists to third parties.
•does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
•keeps track of the web sites and pages our customers visit, in order to determine what grapl Ltd services are the most popular. This data is used to deliver customised content and advertising within grapl Ltd to customers whose behaviour indicates that they are interested in a particular subject area.

The grapl Ltd web site, LMS and CloudRooms will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on grapl Ltd or the site; (b) protect and defend the rights or property of grapl Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of grapl Ltd, or the public.

How long we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely, or until you decide to remove them. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users (learners) can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Learner accounts can be completely removed, including the username, if requested.

In the event of your organisation ceasing to use any of our services, we will retain the data for as long as to remove the service, and then all the data is purged from our systems.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

How we protect your data

grapl Ltd secures your personal information from unauthorised access, use or disclosure. grapl Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

grapl Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. 

grapl Ltd encourages you to periodically review this Statement to be informed of how grapl Ltd is protecting/using your information.

We welcome your feedback regarding this Statement of Privacy. If you believe that grapl Ltd has not adhered to this Statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Our operational headquarters are situated at

Prospect House, Prospect Business Centre, Dundee Technology Park, DUNDEE, DD2 1TY.
Any written submissions should be addressed for the attention of the Managing Director.

version1.3 23/08/2024